Customer-First Approach

Our BluCARE Customer-First approach offers both self-serve and live support. You can reach us anywhere and anytime by phone, chat, video, or through our online service request center, 24 hours a day, 7 days a week, 365 days a year. Explore some of the services we provide below.

  • Multi-Channel Support

    Fastest support possible
    Do-it-yourself or contact us
    24/7 online service requests
    Phone support
    Live Chat support
    Skype Video support
    Remote system support

  • Online Knowledgebase

    Online knowledgebase
    Online product documentation
    Use any device, anywhere, anytime
    Frequently asked questions
    Release notes
    3rd party documentation

  • Sales & Marketing

    Web-based presentations
    BluBØX supported demos
    Vertical marketing campaigns
    Inbound and Outbound marketing
    Lead generation

  • Virtual-Remote Demo

    No sales kit required
    All web-based
    Pre-built demos for all verticals
    Access to remote demo hardware
    Demonstrate full product suite
    Create customized demos
    “Try before you buy” logins

  • Video & Instructor Training

    Video-based training
    Online certification program
    Onsite certification program
    Live webinars

  • Software Upgrades

    Automated software upgrades
    No technicians required
    BluSKY software and firmware

  • Equipment Upgrades

    Hardware replaced on schedule
    Eliminates product obsolescence
    Eliminates system turnovers
    Ensures HW-SW compatibility
    Reduces service calls
    Creates happier customers

  • Professional Services

    Data entry
    Database conversion
    Data integration
    System configuration
    Installation services
    Commissioning support
    API development

  • Online Resource Center

    Marketing materials
    White papers
    Case studies
    Training videos
    Press releases